Frequently Asked Questions (FAQ)

1. How do I place an order?
Select the item you love, choose any options (like size), and add it to your cart. Follow the checkout process to complete your order.

2. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.

3. How long does shipping take?
Shipping times vary; standard shipping usually takes 5-7 business days. International orders may take longer.

4. Do you accept returns?
Yes, returns are accepted within 30 days if items are unused and in original packaging. Please see our Returns Policy for details.

5. How can I track my order?
Once your order is shipped, we’ll email you a tracking number.

6. Do you offer custom designs?
Currently, we don’t offer custom pieces, but our collections feature a variety of unique designs to choose from.

7. How should I care for my jewelry?
We recommend storing jewelry in a cool, dry place and avoiding exposure to water, chemicals, and perfumes. For detailed care instructions, visit our Care Guide page.

8. Who can I contact for further assistance?
Reach out to us at contact@palmariojewelry.com for any other questions.